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beyond cat store logo Refund Policy


Last Updated November 11, 2020


Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Instead of returning items, you can contact us for a full refund.


Why? Because every return has a carbon footprint. We like to keep everything pet and environment-friendly!

So just tell us what went wrong, send along a picture, and we’ll give you your money back in full.


You’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.


If possible, you can donate your refunded product to a local charity or recycle it.

You can always contact us for any questions.


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